The vehicle was dropped off to them the day someone hit me, low speed, trying to turn left through an intersection w/out looking (even though I was laying on my horn) the day of that accident, July the 17th. Now they are saying it wont be until next week before I can get my vehicle back. ANY damaged parts need to be REPLACED, not forced into "within specifications". He never answered my real concern- WHY are they trying to use damaged parts? This is a brand new vehicle that was just hit at low speed. He backed out of that stance by stating he has already submitted the order w/ Honda for the new part. I have not (& still havent) even had the 1st oil change yet. You must have backed over something or done that previously." Without getting upset on the outside (but trust me, I was furious for that insult on the inside), I assured him that I had not done that. He then tried to point out that the part was already damaged because, "see here. He proceeds to show me 2 pictures on his cell of a damaged part & says, "they cant get it to stay in alignment within specifications because of this damaged part." I am wondering, so I asked him why they are even attempting to wrestle an obviously damaged part into place instead of replacing it. They even called me today around 3pm saying its going through the realignment now & I can come pick it up I get there & after about 10 minutes of waiting, Jeremy comes out & tells me theres some bad news. As I type this, they STILL HAVE MY VEHICLE. I figured if I took the vehicle to the place where I purchased it new, surely it would come back fully repaired. I took my vehicle there because I bought it brand new from Breakaway ~4 months ago & I was recently (slow speed) hit by someone who ran a red light. The Breakaway Honda Collision Repair center is flat out full of it. Whether it’s a brand new Rolls Royce or a 20 year old subcompact, you can’t trust these people. I ended up selling my car for a significant loss because the repair was done so badly. I spoke with another customer right outside the shop and she was having many of the same frustrations as me. I’m not sure how these people are still in business. The people at BBS are deceitful and rude, and the quality of their work is poor. So, that was one of the few things they did go back and fix. He insisted that it was, and took me to his computer to show me the pictures of the car they had taken when they received it. I said no, I know what they condition of the vehicle was, and that scratch wasn’t there. I asked that they fix it Greg insisted it was there before they got the car. For example they put a large scratch on a door handle. Another thing was that they caused damage to other parts of my car while it was in their possession. I then had to purchase a second new battery. Two weeks later, I was left stranded due to a battery problem. I asked that they give me back the battery I had, one comparable to it, or if they can’t find it then get me a new one. When I got my car back, the battery was a different brand, was filthy dirty, and looked older. One issue I had, for example, was that I noticed they put in a different battery than the one that had been in my car (a new one I had recently gotten). By the way, Greg was the main employee who I had the displeasure of working with. They even ganged up on me, 3 employees against just me, telling me that the problems weren’t their fault… it was extremely unprofessional. They responded by being rude, condescending, and unwilling to do anything. I was kind and reasonable, and made a list of my main concerns. When I pointed these issues out to BBS, they simply refused to make things right. Even friends, family, and coworkers commented on the glaringly obvious poor quality of workmanship. Aside from the major problems, corners were cut all over the place (things like pure tap water instead of washer fluid, which froze on my windshield and almost caused a crash). After they took three times longer than the initial estimate to finish the repairs, I got my car back with huge gaps, panels that don’t align, paint defects, loose parts, missing parts, they used the wrong fluids, and more. Second of all, I don’t think these people could screw a cap back on a milk jug, let alone work on cars. First of all, I was coerced by BBS (on behalf of the other party’s insurance company) to use USED parts from a JUNK YARD. I figured that since Breakaway Body Shop was part of the Bradshaw Group which owns several dealerships in the Greenville area, it would be a reputable shop. BREAKAWAY HONDA BODY SHOP COLLISION REPAIR: My vehicle was involved in an accident.
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